Order tracking
Where is my order?
Every order is followed from the bench to your door. Choose the option that fits how you ordered.
Ordered with an account
Sign in to see all your orders, their status and the tracking number for anything already on its way.
No account yet?
Ordered as a guest
When your order ships we email a shipment confirmation with your tracking number and a link to follow it. The number usually starts working within 24 hours.
- Search your inbox for “shipment confirmation”
- Check spam or promotions folders
- Still missing? Send us your order number
What happens next
From the studio to your door.
- 01
Order placed
You receive an order confirmation by email straight away.
- 02
Being prepared
Your piece is checked, cleaned and packed. Orders are processed within 10 business days.
- 03
Shipped
A shipment confirmation email arrives with your tracking number, active within 24 hours.
- 04
Delivered
Your parcel arrives. If anything is damaged, keep the packaging and contact us.
Order status, explained
What each status means.
These are the labels you will see next to an order in My orders.
- Pending
- We have your order and are waiting for the payment to be confirmed.
- Confirmed
- Payment is through and your order is in the queue at the studio.
- Processing
- Your piece is being checked, cleaned and packed.
- Fulfilling
- The parcel is being prepared for the carrier.
- Shipped
- It is on its way. Your tracking number is in the shipment email.
- Delivered
- The carrier has marked your parcel as delivered.
- Cancelled
- The order was cancelled and will not be sent.
- Refunded
- Your refund has been sent back to the original payment method.
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Damaged or lost parcel
Keep the box and all the packaging, take a few photos and contact us straight away. We’ll help you file a claim with the carrier.
-
Wrong delivery address
Write to us as soon as you notice. We can usually update it before the order ships, but not once it is with the carrier.
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Need to send it back
You have 30 days from delivery to ask for a return. Pieces must be unworn and in their original packaging.
Delivery questions
Asked often.
How long will my order take to ship?
Orders are processed within 10 business days. We don’t ship on weekends or public holidays, and during busy periods it can take a few days longer. If your order is going to be noticeably late, we’ll let you know by email or text.
How do I track my order?
As soon as your order ships you’ll get a shipment confirmation email with your tracking number. The number usually starts working within 24 hours. If you have an account, you can also see your orders under My orders.
Will I have to pay customs or import duties?
Our prices are in US dollars and don’t include customs duties or import taxes. Any charges added during or after shipping are paid by the customer, so it’s worth checking your local rules before ordering from outside the US.
Can I change my delivery address after ordering?
Write to us as soon as possible and we’ll try to update it before the order ships. Once a parcel is on its way we can’t redirect it, and we can’t be responsible for deliveries to an address that was entered incorrectly at checkout, so please double-check it before you pay.
When will I get my refund?
Once your return reaches us and has been checked, we’ll email to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to show it.