Policies 01 / 04

Shipping & delivery

How long your order takes to leave us, how to follow it on the way, and what to do if something goes wrong in transit.

  • Updated
  • 1 min read
  • 5 sections
Processing
Within 10 business days
Tracking
Emailed when your order ships
Duties & taxes
Paid by the customer

Thank you for visiting and shopping with us. The following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time

All orders are processed within 10 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or text.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages and Lost Packages

If you received your order damaged, or if your package is lost in transit, please save all packaging materials and damaged goods before filing a claim. Reach out via our support page immediately so we can assist you in processing a claim with the shipment carrier.

Incorrect Shipping Addresses

We are not responsible for delivery failures due to incorrect or incomplete shipping addresses provided during the checkout process. Please double-check your shipping details before finalizing your order.

Glass display case of silver necklaces and rings on a white counter
Photo: W.carter, CC BY-SA 4.0, via Wikimedia Commons

Still unsure?

Ask us before you order.

If something in this policy is unclear, write to us. A member of the team will reply within one business day.