Questions, answered.

Orders are processed within 10 business days. We don’t ship on weekends or public holidays, and during busy periods it can take a few days longer. If your order is going to be noticeably late, we’ll let you know by email or text.

As soon as your order ships you’ll get a shipment confirmation email with your tracking number. The number usually starts working within 24 hours. If you have an account, you can also see your orders under My orders.

Our prices are in US dollars and don’t include customs duties or import taxes. Any charges added during or after shipping are paid by the customer, so it’s worth checking your local rules before ordering from outside the US.

Please keep the box and all the packaging, take a few photos, and contact us straight away with your order number. We’ll help you file a claim with the carrier.

Write to us as soon as possible and we’ll try to update it before the order ships. Once a parcel is on its way we can’t redirect it, and we can’t be responsible for deliveries to an address that was entered incorrectly at checkout, so please double-check it before you pay.

You have 30 days from the day your order is delivered to ask for a return. After 30 days we’re unfortunately not able to offer a refund or exchange.

The piece needs to be unworn and exactly as it arrived, in its original packaging with any tags and seals still in place. Please include your receipt or order confirmation.

No. For hygiene reasons earrings can’t be returned unless they arrive faulty or we sent the wrong pair. If you’re unsure about size or style, ask us before you order and we’ll gladly help.

Pieces that are custom-made, personalised or made to order can’t be returned, and neither can anything marked “Final Sale”. These are made for you specifically, so we confirm every detail with you first.

Send us a message with your order number and the reason for the return. If it’s accepted, we’ll email you a return authorisation number and instructions. Unless the return is because of our mistake, return postage is paid by you, so we recommend a tracked service.

Once your return reaches us and has been checked, we’ll email to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to show it.

We replace pieces that arrive faulty or damaged, or if we sent the wrong item. For anything else, the simplest route is to return the piece within 30 days and place a new order. Read the full returns policy for details.

The most reliable way is to take a ring that already fits the same finger to a local jeweller to be measured. If that’s not possible, write to us before ordering and we’ll talk you through it. Fingers are a little larger in the evening and in warm weather, so measure at the end of the day.

Narrow bands look delicate and stack well; wider bands feel more substantial and sit a little snugger. Our band widths guide compares them side by side.

It depends on your neckline and whether you like to layer. The necklace lengths guide shows where each length falls.

Lower settings sit closer to the hand and are less likely to catch on clothing. Our diamond settings guide explains the main styles and how each one wears.

Our pieces are offered in platinum, 18k white gold and 18k yellow gold. The metal for each design is listed on its product page.

Soak it for a few minutes in warm water with a drop of mild washing-up liquid, then brush gently with a soft toothbrush, rinse and pat dry with a lint-free cloth. Avoid toothpaste and harsh cleaners, which can scratch metal.

Take your pieces off for swimming, cleaning with chemicals, the gym and gardening. Chlorine and knocks are the main things that wear jewellery down. Put rings on after hand cream and perfume, not before.

Keep each piece in its own pouch or compartment so diamonds don’t scratch softer metals, and fasten chains before putting them away so they don’t tangle.

All prices on the site are shown and charged in US dollars (USD).

Sign in and go to My orders to see each order, its status and its details.

We use your details to process and deliver orders, look after your account and support requests, send order updates and, where allowed, news from the studio. We don’t sell your personal data. The privacy policy explains everything we collect and why.