Contact
Talk to a jeweller.
Sizing, an order on its way, or a piece you have your eye on — write to us and someone who knows the pieces will reply within one business day.
Inside the studio
Studio photography: W.carter, CC BY-SA 4.0, via Wikimedia Commons
How we can help
Tell us what you need.
Most messages are about one of these. Mention it in your note and we can answer faster.
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Sizing advice
Unsure of your ring size or which band width suits you? We’ll talk you through it before you order.
Band widths guide -
Choosing a gift
Tell us who it’s for and your budget, and we’ll suggest a few pieces that fit.
Gifts under $2,000 -
Orders & delivery
Questions about an order you’ve placed, delivery times or a parcel that hasn’t arrived.
Track your order -
Returns
You have 30 days from delivery. We’ll explain what can be returned and send instructions.
Returns & refunds
After you write
What happens next.
- Step 1
Your message arrives
It comes straight to the studio inbox, not to an automated queue.
- Step 2
A jeweller replies
Someone who knows the pieces answers within one business day.
- Step 3
We see it through
If it needs more than one reply, the same person follows it up until it’s sorted.
How long will my order take to ship?
Orders are processed within 10 business days. We don’t ship on weekends or public holidays, and during busy periods it can take a few days longer. If your order is going to be noticeably late, we’ll let you know by email or text.
How do I track my order?
As soon as your order ships you’ll get a shipment confirmation email with your tracking number. The number usually starts working within 24 hours. If you have an account, you can also see your orders under My orders.
How long do I have to return something?
You have 30 days from the day your order is delivered to ask for a return. After 30 days we’re unfortunately not able to offer a refund or exchange.
How do I find my ring size?
The most reliable way is to take a ring that already fits the same finger to a local jeweller to be measured. If that’s not possible, write to us before ordering and we’ll talk you through it. Fingers are a little larger in the evening and in warm weather, so measure at the end of the day.
Can I return earrings?
No. For hygiene reasons earrings can’t be returned unless they arrive faulty or we sent the wrong pair. If you’re unsure about size or style, ask us before you order and we’ll gladly help.
- Hours
- Monday to Friday, 9am – 6pm ET
- Studio visits
- By appointment. Send us a note with a day that suits you and we will confirm the details.